Returns & Exchanges
At Great Jones, we want you to love every piece of cookware in your kitchen. If you are not completely satisfied with your purchase, we offer a 30-day return window for all unused products in their original packaging.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Print Your Label
Once your return is authorized, we will email you a prepaid shipping label to print and attach to your package.
3
Pack and Ship
Securely pack your items in their original boxing to ensure they arrive safely back at our warehouse.
4
Receive Your Refund
After our team inspects the returned items, we will issue a full refund to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing